Privacy Policy

1. Introduction

Sila Accord Co., Ltd. ("Sila Accord", "we", "us", "our") is committed to protecting the personal information of everyone who visits our website or engages with our consulting services. This Privacy Policy explains how we collect, use, store, and protect personal data, and sets out your rights as a data subject under Thailand's Personal Data Protection Act B.E. 2562 (PDPA) and other applicable legislation.

If you have any questions about this policy, please contact us at [email protected].

2. Data Controller

The data controller for personal information collected through this website and our business activities is:

Sila Accord Co., Ltd.
234 Phetchaburi Road, Ratchathewi, Bangkok 10400, Thailand
Email: [email protected]
Phone: +66 2 472 8619

3. Personal Data We Collect

We may collect the following categories of personal data:

• Contact information: Full name, email address, phone number, and job title — provided through our contact form or during project discussions.
• Organizational information: Company name and industry sector, provided in the context of service enquiries.
• Communication records: Correspondence between you and Sila Accord via email, phone, or written communication.
• Website usage data: IP address, browser type, pages visited, and time spent on site — collected via cookies with your consent.
• Project-related data: Information you share during the course of an engagement, including internal documents, organizational charts, and stakeholder information — governed by a separate confidentiality agreement.

4. Legal Basis and Purpose for Processing

We process personal data under the following legal bases:

• Consent: When you submit a contact form or consent to analytics cookies.
• Contractual necessity: When processing is required to fulfill a consulting engagement you have agreed to.
• Legitimate interests: For internal record-keeping, business development follow-up, and ensuring continuity of client relationships — balanced against your privacy interests.
• Legal obligation: When required by Thai law or applicable regulations.

Purposes include: responding to enquiries, delivering consulting services, maintaining business records, improving our website, and complying with legal obligations.

5. Data Retention

We retain personal data for the following periods:

• Contact form enquiries: 12 months from submission, or longer if an engagement results from the enquiry.
• Engagement project files: 5 years from project completion, in accordance with standard business record-keeping requirements.
• Website analytics data: 26 months from collection, in accordance with standard analytics practice.
• Financial and contractual records: 7 years, as required by Thai accounting and tax law.

6. Sharing Personal Data

We do not sell personal data to third parties. We may share data in the following limited circumstances:

• Service providers: Cloud storage, email, and website hosting providers operating under data processing agreements.
• Professional advisors: Legal counsel or accountants, under professional confidentiality obligations.
• Legal requirements: When disclosure is required by Thai law, court order, or regulatory authority.

Project-related data shared during consulting engagements is handled under separate mutual NDA terms agreed at the start of each engagement.

7. Data Security

We implement appropriate technical and organizational measures to protect personal data against unauthorized access, alteration, disclosure, or destruction. These include encrypted email communications for sensitive documents, access controls on internal file storage systems, and regular review of data access permissions. In the event of a data breach that poses a risk to your rights and freedoms, we will notify the relevant supervisory authority and affected individuals as required by the PDPA.

8. Cookies

Our website uses cookies to improve your experience. Please refer to our Cookie Policy for a full explanation of cookie types, purposes, and your control options.

9. Your Rights

Under the PDPA, you have the following rights regarding your personal data:

• Right to access: Request a copy of personal data we hold about you.
• Right to rectification: Request correction of inaccurate or incomplete data.
• Right to erasure: Request deletion of personal data in certain circumstances.
• Right to data portability: Receive your data in a structured, commonly used format.
• Right to object: Object to processing based on legitimate interests.
• Right to withdraw consent: Withdraw consent at any time where processing is consent-based.
• Right to lodge a complaint: File a complaint with Thailand's Personal Data Protection Committee.

To exercise any of these rights, contact [email protected]. We will respond within 30 days.

10. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices of those sites and recommend that you review their privacy policies separately.

11. Children's Privacy

Our services are directed at organizations and professionals. We do not knowingly collect personal data from individuals under 18 years of age. If we become aware that we have collected such data, we will delete it promptly.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The date of the most recent revision appears at the top of this page. Continued use of our website after changes are published constitutes acceptance of the updated policy.

13. Contact for Data Inquiries

For any privacy-related questions or requests, please contact:
Email: [email protected]
Address: 234 Phetchaburi Road, Ratchathewi, Bangkok 10400, Thailand